From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
Client Overview
Preferred Med Network is a medical coordination company managing high volumes of daily case documents across a wide network of patients, attorneys, and healthcare providers. At their scale, even small process failures create real consequences for real people.
The Challenge
01
Every single day, thousands of medical case documents were flooding in through outdated, unreliable software. To keep up, the team was relying on an offshore call center to sort inboxes and coordinate cases. It was expensive, hard to control, and it wasn't working. Documents were getting lost. Attorneys, patients, and providers were complaining. The internal staff were buried in data entry with no capacity to take on more cases or grow the business.
The Challenge
01
Every single day, thousands of medical case documents were flooding in through outdated, unreliable software. To keep up, the team was relying on an offshore call center to sort inboxes and coordinate cases. It was expensive, hard to control, and it wasn't working. Documents were getting lost. Attorneys, patients, and providers were complaining. The internal staff were buried in data entry with no capacity to take on more cases or grow the business.
The Solution
02
Genta AI built a full multi-agent system that replaced every manual workflow in the operation. Voice AI took over all inbound and outbound calls, making the call center completely redundant. An intelligent document scanning system automated intake, sorting, and data entry the moment documents arrived. Automated workflows then handled appointment booking, provider follow-up, and case coordination with zero human involvement at every step. The team stopped drowning in admin and started focusing on work that actually matters.
The Solution
02
Genta AI built a full multi-agent system that replaced every manual workflow in the operation. Voice AI took over all inbound and outbound calls, making the call center completely redundant. An intelligent document scanning system automated intake, sorting, and data entry the moment documents arrived. Automated workflows then handled appointment booking, provider follow-up, and case coordination with zero human involvement at every step. The team stopped drowning in admin and started focusing on work that actually matters.
Technologies Used
03
• OpenAI Agents SDK • Microsoft 365 API (Graph) • Railway • LangSmith • GPT 5.4 • PostgreSQL
Technologies Used
03
• OpenAI Agents SDK • Microsoft 365 API (Graph) • Railway • LangSmith • GPT 5.4 • PostgreSQL
The Results
The Results
The Results
By removing humans from the manual loop entirely, Preferred Med can now handle far greater case volume with a fraction of the team. Nothing gets lost. No complaints from attorneys or providers. Staff who were stuck on data entry are now doing meaningful, high-value work.
97%
97%
97%
Manual Roles Eliminated
100%
100%
100%
Call Center Dependency Removed
0
0
0
Documents Lost
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
Client Overview
Preferred Med Network is a medical coordination company managing high volumes of daily case documents across a wide network of patients, attorneys, and healthcare providers. At their scale, even small process failures create real consequences for real people.
The Challenge
01
Every single day, thousands of medical case documents were flooding in through outdated, unreliable software. To keep up, the team was relying on an offshore call center to sort inboxes and coordinate cases. It was expensive, hard to control, and it wasn't working. Documents were getting lost. Attorneys, patients, and providers were complaining. The internal staff were buried in data entry with no capacity to take on more cases or grow the business.
The Challenge
01
Every single day, thousands of medical case documents were flooding in through outdated, unreliable software. To keep up, the team was relying on an offshore call center to sort inboxes and coordinate cases. It was expensive, hard to control, and it wasn't working. Documents were getting lost. Attorneys, patients, and providers were complaining. The internal staff were buried in data entry with no capacity to take on more cases or grow the business.
The Solution
02
Genta AI built a full multi-agent system that replaced every manual workflow in the operation. Voice AI took over all inbound and outbound calls, making the call center completely redundant. An intelligent document scanning system automated intake, sorting, and data entry the moment documents arrived. Automated workflows then handled appointment booking, provider follow-up, and case coordination with zero human involvement at every step. The team stopped drowning in admin and started focusing on work that actually matters.
The Solution
02
Genta AI built a full multi-agent system that replaced every manual workflow in the operation. Voice AI took over all inbound and outbound calls, making the call center completely redundant. An intelligent document scanning system automated intake, sorting, and data entry the moment documents arrived. Automated workflows then handled appointment booking, provider follow-up, and case coordination with zero human involvement at every step. The team stopped drowning in admin and started focusing on work that actually matters.
Technologies Used
03
• OpenAI Agents SDK • Microsoft 365 API (Graph) • Railway • LangSmith • GPT 5.4 • PostgreSQL
Technologies Used
03
• OpenAI Agents SDK • Microsoft 365 API (Graph) • Railway • LangSmith • GPT 5.4 • PostgreSQL
The Results
The Results
The Results
By removing humans from the manual loop entirely, Preferred Med can now handle far greater case volume with a fraction of the team. Nothing gets lost. No complaints from attorneys or providers. Staff who were stuck on data entry are now doing meaningful, high-value work.
97%
97%
97%
Manual Roles Eliminated
100%
100%
100%
Call Center Dependency Removed
0
0
0
Documents Lost
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
From Manual Overload to Autonomous Medical Ops: 97% Role Reduction
Client Overview
Preferred Med Network is a medical coordination company managing high volumes of daily case documents across a wide network of patients, attorneys, and healthcare providers. At their scale, even small process failures create real consequences for real people.
The Challenge
01
Every single day, thousands of medical case documents were flooding in through outdated, unreliable software. To keep up, the team was relying on an offshore call center to sort inboxes and coordinate cases. It was expensive, hard to control, and it wasn't working. Documents were getting lost. Attorneys, patients, and providers were complaining. The internal staff were buried in data entry with no capacity to take on more cases or grow the business.
The Challenge
01
Every single day, thousands of medical case documents were flooding in through outdated, unreliable software. To keep up, the team was relying on an offshore call center to sort inboxes and coordinate cases. It was expensive, hard to control, and it wasn't working. Documents were getting lost. Attorneys, patients, and providers were complaining. The internal staff were buried in data entry with no capacity to take on more cases or grow the business.
The Solution
02
Genta AI built a full multi-agent system that replaced every manual workflow in the operation. Voice AI took over all inbound and outbound calls, making the call center completely redundant. An intelligent document scanning system automated intake, sorting, and data entry the moment documents arrived. Automated workflows then handled appointment booking, provider follow-up, and case coordination with zero human involvement at every step. The team stopped drowning in admin and started focusing on work that actually matters.
The Solution
02
Genta AI built a full multi-agent system that replaced every manual workflow in the operation. Voice AI took over all inbound and outbound calls, making the call center completely redundant. An intelligent document scanning system automated intake, sorting, and data entry the moment documents arrived. Automated workflows then handled appointment booking, provider follow-up, and case coordination with zero human involvement at every step. The team stopped drowning in admin and started focusing on work that actually matters.
Technologies Used
03
• OpenAI Agents SDK • Microsoft 365 API (Graph) • Railway • LangSmith • GPT 5.4 • PostgreSQL
Technologies Used
03
• OpenAI Agents SDK • Microsoft 365 API (Graph) • Railway • LangSmith • GPT 5.4 • PostgreSQL
The Results
The Results
The Results
By removing humans from the manual loop entirely, Preferred Med can now handle far greater case volume with a fraction of the team. Nothing gets lost. No complaints from attorneys or providers. Staff who were stuck on data entry are now doing meaningful, high-value work.
97%
97%
97%
Manual Roles Eliminated
100%
100%
100%
Call Center Dependency Removed
0
0
0
Documents Lost
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.