Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Client Overview
Flow+ Intelligence is a SaaS platform built for operators who need to make fast, data-driven decisions. They had a product, a team, and a vision. What they were missing was the AI infrastructure to make it all actually work.
The Challenge
01
The platform had a fundamental problem. It had no proprietary value, which was slowing down their go-to-market and hurting their valuation in conversations with investors. Under the hood, the system was hardcoded and rigid. It could only handle questions that were pre-scripted, nothing outside of that. There was no memory, no context awareness, and no ability to filter data by user or organisation. The operators using it were still making decisions manually and reactively, which defeated the whole purpose of having the tool. Every day without a fix was costing the business.
The Challenge
01
The platform had a fundamental problem. It had no proprietary value, which was slowing down their go-to-market and hurting their valuation in conversations with investors. Under the hood, the system was hardcoded and rigid. It could only handle questions that were pre-scripted, nothing outside of that. There was no memory, no context awareness, and no ability to filter data by user or organisation. The operators using it were still making decisions manually and reactively, which defeated the whole purpose of having the tool. Every day without a fix was costing the business.
The Solution
02
Genta AI engineers embedded directly with the Flow+ development team, working side by side to design and deliver every AI component of the FLOW system from scratch. The entire backend was re-architected around an enterprise agentic system connected to the database through a semantic layer. Specialised agents were then deployed for Pricing, Marketing, Renewal, and Retention, each running on custom protocols that execute actions across all connected systems. The platform went from a reactive tool to one that drives decisions and revenue on its own. The collaboration also gave Flow+ something they didn't have before: real, proprietary AI intellectual property that they fully own.
The Solution
02
Genta AI engineers embedded directly with the Flow+ development team, working side by side to design and deliver every AI component of the FLOW system from scratch. The entire backend was re-architected around an enterprise agentic system connected to the database through a semantic layer. Specialised agents were then deployed for Pricing, Marketing, Renewal, and Retention, each running on custom protocols that execute actions across all connected systems. The platform went from a reactive tool to one that drives decisions and revenue on its own. The collaboration also gave Flow+ something they didn't have before: real, proprietary AI intellectual property that they fully own.
Technologies Used
03
• OpenAI Agents SDK • Nango • Cube.js (Semantic Layer) • Azure SQL • Custom Built MCP Server (Internal)
Technologies Used
03
• OpenAI Agents SDK • Nango • Cube.js (Semantic Layer) • Azure SQL • Custom Built MCP Server (Internal)
The Results
The Results
The Results
Flow+ came out of this engagement with a fundamentally different product. The rigid, script-bound platform is gone. In its place is an autonomous system with memory, context, and specialised agents working across the business. Their go-to-market accelerated, their valuation improved, and the platform now generates value for operators without anyone having to drive it manually.
100%
100%
100%
Proprietary AI IP Created
16+
16+
16+
Autonomous Agents Deployed
0
0
0
Manual Operator Decisions Needed
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Client Overview
Flow+ Intelligence is a SaaS platform built for operators who need to make fast, data-driven decisions. They had a product, a team, and a vision. What they were missing was the AI infrastructure to make it all actually work.
The Challenge
01
The platform had a fundamental problem. It had no proprietary value, which was slowing down their go-to-market and hurting their valuation in conversations with investors. Under the hood, the system was hardcoded and rigid. It could only handle questions that were pre-scripted, nothing outside of that. There was no memory, no context awareness, and no ability to filter data by user or organisation. The operators using it were still making decisions manually and reactively, which defeated the whole purpose of having the tool. Every day without a fix was costing the business.
The Challenge
01
The platform had a fundamental problem. It had no proprietary value, which was slowing down their go-to-market and hurting their valuation in conversations with investors. Under the hood, the system was hardcoded and rigid. It could only handle questions that were pre-scripted, nothing outside of that. There was no memory, no context awareness, and no ability to filter data by user or organisation. The operators using it were still making decisions manually and reactively, which defeated the whole purpose of having the tool. Every day without a fix was costing the business.
The Solution
02
Genta AI engineers embedded directly with the Flow+ development team, working side by side to design and deliver every AI component of the FLOW system from scratch. The entire backend was re-architected around an enterprise agentic system connected to the database through a semantic layer. Specialised agents were then deployed for Pricing, Marketing, Renewal, and Retention, each running on custom protocols that execute actions across all connected systems. The platform went from a reactive tool to one that drives decisions and revenue on its own. The collaboration also gave Flow+ something they didn't have before: real, proprietary AI intellectual property that they fully own.
The Solution
02
Genta AI engineers embedded directly with the Flow+ development team, working side by side to design and deliver every AI component of the FLOW system from scratch. The entire backend was re-architected around an enterprise agentic system connected to the database through a semantic layer. Specialised agents were then deployed for Pricing, Marketing, Renewal, and Retention, each running on custom protocols that execute actions across all connected systems. The platform went from a reactive tool to one that drives decisions and revenue on its own. The collaboration also gave Flow+ something they didn't have before: real, proprietary AI intellectual property that they fully own.
Technologies Used
03
• OpenAI Agents SDK • Nango • Cube.js (Semantic Layer) • Azure SQL • Custom Built MCP Server (Internal)
Technologies Used
03
• OpenAI Agents SDK • Nango • Cube.js (Semantic Layer) • Azure SQL • Custom Built MCP Server (Internal)
The Results
The Results
The Results
Flow+ came out of this engagement with a fundamentally different product. The rigid, script-bound platform is gone. In its place is an autonomous system with memory, context, and specialised agents working across the business. Their go-to-market accelerated, their valuation improved, and the platform now generates value for operators without anyone having to drive it manually.
100%
100%
100%
Proprietary AI IP Created
16+
16+
16+
Autonomous Agents Deployed
0
0
0
Manual Operator Decisions Needed
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Engineering AI Infrastructure Into a SaaS Platform: From Hardcoded API to Autonomous Agent
Client Overview
Flow+ Intelligence is a SaaS platform built for operators who need to make fast, data-driven decisions. They had a product, a team, and a vision. What they were missing was the AI infrastructure to make it all actually work.
The Challenge
01
The platform had a fundamental problem. It had no proprietary value, which was slowing down their go-to-market and hurting their valuation in conversations with investors. Under the hood, the system was hardcoded and rigid. It could only handle questions that were pre-scripted, nothing outside of that. There was no memory, no context awareness, and no ability to filter data by user or organisation. The operators using it were still making decisions manually and reactively, which defeated the whole purpose of having the tool. Every day without a fix was costing the business.
The Challenge
01
The platform had a fundamental problem. It had no proprietary value, which was slowing down their go-to-market and hurting their valuation in conversations with investors. Under the hood, the system was hardcoded and rigid. It could only handle questions that were pre-scripted, nothing outside of that. There was no memory, no context awareness, and no ability to filter data by user or organisation. The operators using it were still making decisions manually and reactively, which defeated the whole purpose of having the tool. Every day without a fix was costing the business.
The Solution
02
Genta AI engineers embedded directly with the Flow+ development team, working side by side to design and deliver every AI component of the FLOW system from scratch. The entire backend was re-architected around an enterprise agentic system connected to the database through a semantic layer. Specialised agents were then deployed for Pricing, Marketing, Renewal, and Retention, each running on custom protocols that execute actions across all connected systems. The platform went from a reactive tool to one that drives decisions and revenue on its own. The collaboration also gave Flow+ something they didn't have before: real, proprietary AI intellectual property that they fully own.
The Solution
02
Genta AI engineers embedded directly with the Flow+ development team, working side by side to design and deliver every AI component of the FLOW system from scratch. The entire backend was re-architected around an enterprise agentic system connected to the database through a semantic layer. Specialised agents were then deployed for Pricing, Marketing, Renewal, and Retention, each running on custom protocols that execute actions across all connected systems. The platform went from a reactive tool to one that drives decisions and revenue on its own. The collaboration also gave Flow+ something they didn't have before: real, proprietary AI intellectual property that they fully own.
Technologies Used
03
• OpenAI Agents SDK • Nango • Cube.js (Semantic Layer) • Azure SQL • Custom Built MCP Server (Internal)
Technologies Used
03
• OpenAI Agents SDK • Nango • Cube.js (Semantic Layer) • Azure SQL • Custom Built MCP Server (Internal)
The Results
The Results
The Results
Flow+ came out of this engagement with a fundamentally different product. The rigid, script-bound platform is gone. In its place is an autonomous system with memory, context, and specialised agents working across the business. Their go-to-market accelerated, their valuation improved, and the platform now generates value for operators without anyone having to drive it manually.
100%
100%
100%
Proprietary AI IP Created
16+
16+
16+
Autonomous Agents Deployed
0
0
0
Manual Operator Decisions Needed
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.
We’re Here to Help
Ready to transform your operations? We're here to help. Contact us today to learn more about our innovative solutions and expert services.